Holidaymakers FAQ - How to use this site
Looking for holiday accommodation for your next break? You can start searching by location or if you're not sure where you want to go, try our 'Holiday Inspirations' or 'What's on' sections. When you have decided on a location you can refine your search to how many people are in your group and what sort of accommodation you require whether it's a self-catering apartment, villa, cottage, or B&B / Guest House.
How do I find a holiday property?
Using our search facility on the home page, select your country or enter the
town you are interested in and this will take you directly to a list of
properties in that region. To refine your search, you can now select how many
bedrooms are required. If you want to search your holiday rental accommodation by
activities, facilities and other requirements then select advanced search on the
home page, select country and / or region and then select from the list. Once you
have found a property you are interested in, click on 'contact owner' to get in
touch with the owner.
I have some questions about the property - who do I speak to?
If you have any questions to ask about the property,
simply fill in the contact owner form at the bottom of the property listing, giving your
email address and phone number. If the owner's contact details are displayed, you can call
the owner direct and speak to them personally.
How do I tell if a property is available?
To view the availability of the property you are
interested in, click on 'availability' and this will show the dates the property is
booked / free.
You book your holiday accommodation direct with the owner.
When you have selected a property, or put a selection into your shortlist, email the
owner using the contact owner form on their property listing, giving your preferred dates and any
special requirements. Fill in your contact details, email and phone number so that
the owner can then contact you to discuss all the details.
Can I send the details of the property to a friend?
Yes. To send property details to a friend or member of
your holiday group, click 'email property to a friend' at the bottom of the property listing.
You will then need to fill in both your friend's and your own email addresses and we will
then send the email directing them providing them with a link to that property page.
You pay the owner direct. Your holiday Rentals does not
get involved in the booking or payment procedures. The owner will contact you to
confirm the dates are available, and answer any of your questions. The standard
procedure is for the owner to send you a booking contract for you to sign and return
with a deposit, with the balance to be paid closer to your holiday dates.
The booking and rental conditions should be agreed between you and the owner.
The owner has not replied to my enquiry?
If the owner has not replied to your enquiry within 3 to
5 days then try phoning them. First check that the contact details you supplied them
are correct and if you still can not contact them then email us at
support@yourholidayrentals and we
will try and contact them on your behalf.
How can I check that the property owner is genuine?
Speak to the owner on the phone, as this is more personal
and will give you a better feel for the owner. Ask for references from past guests
and their contact details so you can contact them. Never pay for accommodation by
untraceable methods of payment. You can pay by cheque, bank transfer, PayPal or
other equivalent. Be sure you are paying the owner direct, never pay to a third
party. Ask for a booking contract, setting out the terms and conditions of the
holiday rental.
Your Holiday Rentals will investigate any complaints to ensure
that owners on this site are accurately describing their property and are
behaving in a responsible and professional manner. We reserve the right to remove
property listings from this site if owners are not behaving accordingly. If you have any
genuine complaints about a property from this site that you have rented please email
us at contact@yourholidayrentals.com.
Who do I contact if there's a problem at the property?
Please contact the owner direct if there's a problem when
you arrive at the property. Some owners give the number of their local contact to
call if there are problems. Advise the owner of any problems as soon as possible to
enable them to resolve them for you.
Owners FAQ - How to administer your property
Listing a property with Your Holiday Rentals
Why add your property to Your Holiday Rentals?
We provide holiday homeowners and agents with a great
value, easy to use and effective website to list their holiday accommodation.
What do you provide for homeowners?
Each owner gets a property listing page with spaces for up to 16 colour photos,
a property location map, availability calendar and a contact form. All properties are added to our search
facilities, so holidaymakers can then browse and find homes to rent.
Is it completely free to list my holiday home?
Yes it is completely free to list your holiday
home on our website until 28th February 2009.
How much will you charge from 1st March 2009?
From 1st March 2009 homeowners pay only £75.00 + VAT for 12 months.
for their property listing.
How do I put on my property listing?
Once you have completed filling in your details, click on "your
properties" and select the "add new" option. You'll be taken to a screen where you can build
up your property listing by administering the various sections.
Managing Your Holiday Rentals property listing
Can I make changes to my property listing at any time?
Yes you can by logging into your account, using your
id and password. Here you can make changes to your holiday rental property listing.
Can you make changes to my property listing for me?
No we do not offer this service as this site is
designed for owners to manage their own property listings.
Our payment system is provided by Worldpay, a subsidiary of
the Royal Bank of Scotland. It means we can accept payments online from most
debit/credit cards.
Do you store my debit /credit card details?
No we do not store your debit /credit card details.
Do you offer any extra property listing features?
Yes we offer a book early section, where you can
list your property at a discounted rate to encourage the holidaymaker to book
well in advance.
We also offer a last minute deals section to help fill those
empty weeks at short notice. Both these services are free and you can manage these
whenever you are logged on to your account. You can choose when and for how long your
property will be listed in these sections.
Adding Photos
What if I cannot put my photos on to my computer?
If you are unable to upload your photos for any reason,
then email contact@yourholidayrentals.com
How should my photos be configured for best results?
You can upload your photos in the following formats: JPG, JPEG, TIF or TIFF format.
Your photos will automatically be resized to 240 x 180 pixels upon uploading to the gallery. Therefore the photos you upload should ideally be in a landscape (horizontal) format.
Can I change the photos on my property listing at any time?
You can add to and delete your photos at any time on the property administration
screen. In the gallery section, use the upload boxes to add another and the checkbox next to an image to delete.
There is a maximum limit of 16 photos so if you have reached the maximum and you would like to change a photo, you
will need to delete one before you can add another.
Troubleshooting
I am having trouble uploading photos to your site
Your photos are properly too large for the speed of
your Internet connection. Try and resize your photos to 640 pixels wide and 480
pixels high. Failing this you can email them to us and we'll upload them for you.
If you are having problems logging in to your account it
may be that your browser is set not to accept cookies.
On your browser window
click on tools, Internet options, privacy tab. Now click on the edit button. Where
it says: address of website, type in www.yourholidayrentals.com and click the allow
button. This will let your browser accept cookies from our site only. You will need
to close your browser completely and open a new one for these changes to come into
effect.
If you ever have any problems with this site, please use our enquiry form or you can call us on +44 (0)1273 782833 ( 9am-6pm Monday - Friday )
